Serendipity by Design
How can we design for serendipity? Accidental discovery does not happen by sheer chance but is designed as much as a linear flow. Brain Donovan addresses this in a deep dive into the process of creating open experiences that let users “know when they found it”.
Joyful Error Messages and Other Musings
Recovering gracefully from errors requires intentional design. Trying to make them playful and eliminating user frustrations is even harder. Nicole Capuana delves into how to focus on the details even when they are things we hope that users never experience.